Refund policy

Refund and Return Policy

Last Updated: September 2026

Thank you for shopping with Juten Shop.

Juten Shop is operated by HONG KONG JUTEN LIMITED and provides food products, household essentials, and daily-use products to customers worldwide.

We are committed to providing quality products and reliable customer service.

Return Period

Customers may request a return within:

15 days after the delivery date

for eligible non-consumable products.

The return period begins when the customer receives the product, not from the purchase date.

For food products and consumable items, due to health and safety considerations, return requests must be submitted within:

7 days after delivery

Return Eligibility

To qualify for a return:

  • The product must be unused.
  • The product must remain in its original packaging.
  • The product must be in resalable condition.
  • The customer must provide proof of purchase.
  • Return approval must be obtained before sending any product back.

Non-Returnable Products

For health, safety, and hygiene reasons, the following items may not be eligible for return:

  • Opened food products
  • Consumed food items
  • Perishable products
  • Products that have been used or damaged after delivery

Exceptions may apply if the item:

  • Arrived damaged
  • Was defective
  • Was incorrectly shipped

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within:

30 days after delivery

Please provide:

  • Order number
  • Photos or videos showing the issue
  • Description of the problem

After review, Juten Shop will provide an appropriate solution, including replacement, refund, or other available options.

Return Process

To request a return, contact:

Email:

support@juten.shop

Phone:

+852 96214702

Please include:

  • Order number
  • Product information
  • Reason for return

Due to different product categories and fulfillment locations, return instructions and the appropriate return address will be provided after approval.

Please do not send items back before receiving return authorization.

Return Shipping Costs

Customers are responsible for return shipping costs for:

  • Change of mind
  • Personal preference
  • Incorrect selection

Juten Shop will cover return shipping costs when:

  • The wrong product was shipped.
  • The product arrived damaged.
  • A confirmed quality issue exists.

Refund Processing

Once the returned product has been received and inspected, approved refunds will be processed within:

5-10 business days

Refunds will be issued to the original payment method.